Refund & Cancellation Policy

Effective Date: 7/28/2026

We want you to be happy with Graspr. This policy explains how billing, cancellations, and refunds work for our paid plans. Payments are processed by our payment provider acting as Merchant of Record.

1. Pro (Monthly Subscription)

The Pro plan is billed monthly. You can cancel anytime from your dashboard or the billing portal. When you cancel, your subscription remains active until the end of the current billing period, and you will not be charged again. We do not pro-rate or refund partial months once a billing period has started.

If you were charged due to a clear technical error on our side (for example, a duplicate charge, or a charge after a confirmed cancellation), contact us within 14 days and we will refund it in full.

2. BYOK (One-Time Unlock)

The BYOK unlock is a one-time purchase. If it does not work as described and we are unable to resolve the issue, you may request a full refund within 14 days of purchase, provided the plan has not been substantially used.

3. How to Request a Refund

Email support@graspr.app from the address associated with your account, including the approximate date of the charge and the reason for your request. We aim to respond within 3–5 business days. Approved refunds are returned to your original payment method; the time to appear on your statement depends on your bank or card issuer.

4. Free Plan

The Free plan is, and always will be, free — there is nothing to refund or cancel.

5. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by updating the "Effective Date" above. Where required by applicable consumer-protection law, your statutory rights are unaffected by this policy.

Questions? Reach us at support@graspr.app.